You have decided to outsource fulfilment. Now you have to pick someone, and every provider’s website says roughly the same thing: reliable, efficient, customer-focused, state-of-the-art. Ours included. None of that helps you choose. What follows is what actually separates a fulfilment partner that works from one that becomes a problem, and the specific questions that […]
Ask most online sellers in Kenya what cash on delivery costs them and they will quote you the collection fee. Three percent, or whatever their courier charges on the amount collected. It is a clean number, it appears on an invoice, and it is almost never the expensive part. The real cost of COD is […]
There is a specific moment most online sellers in Kenya recognise. Orders are growing, which is the good news. But the spare room is full of stock, someone is spending their evenings taping boxes, and half of yesterday went to chasing a rider on WhatsApp who has gone quiet with three parcels and the cash […]
