Trained agents answering in your name, confirming orders before they are dispatched and handling the calls you do not have time to take.

What this covers

• Order confirmation — we call your customers to confirm before dispatch, which materially cuts failed deliveries and wasted trips.
• Multilingual support — representatives fluent in several languages used across the East African region.
• Order tracking and updates — timely information on status and delivery schedules, so your customers ask us rather than you.
• Efficient call handling — routing and management that keeps waiting times short.
• Feedback collection — structured insight from your customers that tells you what to fix.

Why order confirmation pays for itself

A delivery attempted to someone who is not there, or who has changed their mind, costs the full price of the trip and earns nothing. A short confirmation call before dispatch removes a large share of those. For businesses running cash on delivery, the effect on the bottom line is immediate.

The service works as an extension of your team rather than an outsourced call centre reading from a generic script.

Ask us about call centre support for your order volumes.

Related services

Order confirmation exists to protect last-mile delivery and cash on delivery, and works alongside order fulfillment. See all six on our services page.

Useful reading: what cash on delivery really costs you