We take your orders from the moment they are placed to the moment they reach your customer. You sell; we receive, pick, pack, dispatch and handle whatever comes back.

What this covers

• Order processing — the full workflow, from receiving the order through payment verification to preparing it for dispatch.
• Picking and packing — accurate selection and secure packaging of every order, with attention to how it arrives.
• Shipping and delivery — dispatch across Kenya and the wider East African region, with timelines you can quote to your customers.
• Returns management — a streamlined process for refunds and exchanges that gets sellable stock back into inventory quickly.
• Real-time tracking — visibility at every step, for you and for the person waiting at the other end.

Why it matters

Fulfillment is where most growing online businesses lose time and customers. A mispicked item, a slow dispatch or a badly handled return costs more than the order itself, because it costs the repeat purchase too.

Our fulfillment service is built to scale with you. There is no hiring round when a campaign performs better than expected, and no idle staff in a quiet month.

Talk to us about your monthly order volume and we will show you what it would cost through us.

Related services

Fulfillment sits between warehousing and storage and last-mile delivery, and is often paired with packaging and label printing. See all six on our services page.

Useful reading: should you outsource fulfillment?